Guarantee
Our corals are healthy and happy when shipped out. We have close to a 99% success rate when shipping corals with our packing techniques! If for some reason your order (or an individual coral) does not survive the trip you will receive a credit towards another order via a gift certificate, we do not issue refunds. If you place an order and then ask to cancel it, you will be refunded your order amount LESS the 3% CC/Paypal processing fee that we are charged(processors do not refund this 3% under any circumstances). You must notify us via email of DOA corals within 4 hours of delivery! Do not throw away any corals, as we may ask you to provide photos of the corals. This credit will be valid for 6 months. There is no refund on shipping charges under any circumstances. Canceled orders or coupon errors will be refunded, please allow 1-2 weeks for this to appear on your billing statement. All purchases assume the customer has intermediate to advanced reefing experience. We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). Please ask if you are unsure, we are here to help! In some rare cases your credit may depend on pictures of the expired coral, or we may request coral skeletons be sent back to us. Charge backs for the entire shipment including shipping with out contacting us via email are illegal and will be prosecuted for fraud. We can only ship to the billing address and to the cardholder. We may ask to allow 2-3 weeks for stressed or damaged corals to be evaluated for DOA. Many corals bounce back and begin to quickly recover from shipping stress Free ship frag pack DOA’s will be issued store credit, which will be the discounted price in the pack. If possible we will ship replacement coral with another order.